PLANTATION by teakha

Shipping & Returns

Shipping

HKSAR Shipping

  • All orders will be shipped within 2 business days after payment confirmation. We use delivery service provided by SF express.
  • The delivery can usually be expected within 3 days of shipping. 

Self-pickup

  • For self-pickup, please pick up at our shop
  • Kindly drop us a message before pickup

International Shipping

  • All orders will be shipped within 2 business days after payment confirmation. We use delivery service provided by Hong Kong Post - Speed Post.
  • APAC region: the delivery can usually be expected within 10 days of shipping. 
  • Non-APAC region: the delivery can usually be expected within 14 days of shipping. 

 

Returns

If you would like to return an item to Plantation by teakha you must first contact us at discover@plantation.com. Items returned without notification may not be properly identified. This may result in delays in addressing your concern and/or processing your refund.

 

Refundable Items

  • Items may be eligible for a refund if:

1) Defective / Damaged (please see “Defective/Damaged Items” below); or
2) Expired (please see “Expired Items” below); and only if
3) The products are physically received in our warehouse within 30 days of the initial purchase date.

  • Returned product(s) will be fully inspected and evaluated before a refund is issued. For non-refundable items, please see “Non-Refundable Items” below.
  • Please follow exact directions provided by our customer service team in order for your refund to be received and processed appropriately and timely.
  • Please note : Items shipped to an improper or incorrect address is not our responsibility and these items are not eligible for refund or reshipping.

DEFECTIVE/DAMAGED ITEMS

  • If you receive a defective or damaged product, please send a picture and explanation for the defective and/or damaged items to discover@plantation.hk Subject to our review, you may be eligible for an exchange at no additional costs.

EXPIRED ITEMS

  • If you receive an item that is past its expiry date, please accept our apologies. You are eligible for a refund in credit or replacement for the similar product. To qualify, you must

1) send an email to discover@plantation.hk, informing us of the problem with a picture of the product and expiry date attached;
2) ship the expired goods back to us within 30 days of the initial purchase date.
3) Your refund-in-credit or replacement request will only be processed after we receive the expired item in our warehouse. The grant of a refund-in-credit or replacement is subject to inspection. Please note that if the return item(s) are not physically received in our warehouse within 30 days of the initial purchase date, you will NOT be eligible for a refund or exchange; and
4) Attach the receipt of purchase when sending back the product to us.

Non-refundable Items

  • Plantation by teakha is not responsible for lost, stolen, mis-routed or undelivered shipments and/or those seized by Customs. Items shipped to an improper or incorrect address is not our responsibility.
  • Plantation by teakha is NOT responsible for duplicate orders placed by the customer online. Duplicate orders are subject to all the terms in this Return Policy.